Customer Service

order processing

customer service

financial control

inventory control

marketing analysis

warehouse control

system administration

Yeah, whatever, where’s my order?

Customers don’t care if direct marketers are “doing the best they can with what they’ve got.” Marketplace winners will find a way to create loyal, profitable customers. Delivering on the promise of service excellence requires integrated information systems that empower customers and merchants alike. 

Your marketplace advantage

e-CAT's Customer Service module makes order, customer and management information readily accessible and improves business decisions. With online e-mail notifications, UPS, FedEx and Priority Mail package tracking and on-the-fly Postal Address Standardization, e-CAT supports your advanced service offerings and improved customer relationships.

Customer Service Features include:

  • FTC Notifications

  • e-Mail Notifications

  • Order Confirmation Letters

  • Optional On-Line UPS Call Tags

  • On-Line Access to Order History

    • Package Detail

    • Bill-to Information

    • Detail Line Item Status

    • Transactional Payment History

    • Item Special Instructions/Gift Messages

    • Direct Connect UPS, Fedex and Priority Mail Tracking

  • Customer Lifetime Value by Division

  • Catalog Request and Mailing Label Processing

  • On-Line access to Customer History and Comments

Reports: e-CAT features 100+ standard reports along with a robust query process which allows unlimited, user-defined reporting capabilities. Standard Customer Service reports include:

  • Payment Discrepancy Report

  • Operator Detail Report

  • Missing Information Hold Report

  • Outstanding Reship Report

  • Credit Hold Listing

  • Decline Credit Card Report

  • Telecheck Hold Listing

  • Catalog Request Count

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Cypress Business Solutions, LLC
PO Box 1637
Woodstock, GA 30188
Ph 678.494.9353 | Fax 678.494.9354